In line with the latest government guidelines to limit the spread of COVID-19, we have taken steps to protect our staff and customers whilst maintaining core services that our customers depend upon.
Our 24/7/365 reactive support services remain our priority throughout this period and we are closely monitoring resources to ensure uninterrupted service at the high standards that you have come to expect from Acme. We are proud to serve many NHS Hospitals, food retailers and other critical organisations who are counting on our support at this important time.
For these key customers, we will be prioritising all levels of requests so we can do our bit to help maintain our nations core facilities.
All reactive calls should continue to be logged as normal through our central phone number and service email address: 01254 277 999 / firstname.lastname@example.org.
We will be maintaining a reduced back-office team to support our customers during this critical period. We will continue to fulfill all normal customer requirements with key members of staff available to assist in all areas. All requests should be made through central company channels rather than to individuals to ensure a prompt response: 01254 277999 / email@example.com
We also wanted to assure you that we’re taking every possible step at Acme to help in the efforts to contain COVID-19. We have implemented stringent processes for both field engineering and office staff to ensure all work is carried out in line with the latest Public Health England guidelines. Given our work for the NHS & food retail, all customers can be assured of consistently high standards across the board.
Most importantly, throughout this testing period, we send our best wishes to you, your colleagues and your families.
Thank you for your ongoing support; you can count on ours.
Everyone at The Acme Facilities Group