Acme’s service portfolio – and engineer headcount – had increased substantially in the 10 years since its inception. Acme now had over 20 members of staff and a flourishing service department. Customer numbers had increased drastically and it simply became too much for Peter & Jim to manage the service teams on their own. So in came Alan Meats, Acme’s first service manager. Acme now has multiple service managers, which manage our much expanded service desk. Alan retired from Acme in 2018 after 40+ years’ service.