Service

SERVICE

We respond when your business needs our help. When it comes to looking after your equipment, Acme are the experts.With over 50 years experience, Acme have the expertise and support to quickly diagnose breakdowns and take effective remedial action, thereby minimising the effect on your business. We know that having equipment operating efficiently makes good economic sense. By reducing operating costs, repair costs and down time, our aim is to keep you operating efficiently and we do this by providing excellent customer support.

 

Emergency Response Service

  • Cover 24/7 and 365 days of the year
  • 70+ highly skilled and accredited engineers ready to provide you with a rapid response
  • Each engineer is equipped with an extensive range of spare parts resulting in a high fix rate
  • A large warehouse stock as back up if we dont have the part on the van
  • Dedicated spare parts procurement team to ensure any required spares are identified and sourced quickly to reduce equipment downtime
  • Ongoing investment in specialist software, electronic communications and high levels of training to ensure that we provide our customers with the quickest response rates

 

Preventative Maintenance Services

Our comprehensive preventative maintenance plans keep your equipment in tip top condition, extending its life and ensuring economic operation. We offer a choice of plans, each of which can be tailored to match your specific needs.

 

BRONZE level will provide you with one to two preventative visit per year, plus you will receive preferential rates on call out and labour costs for any equipment breakdowns covered under the contract.

 

SILVER level will provide all the benefits of bronze, but additionally cover for all labour and callout charges for equipment covered under the contract (subject to terms and conditions).

 

GOLD level provides total peace of mind, for a very modest cost. This level of cover covers all labour and parts required to keep you equipment operational (subject to terms and conditions).

MAINTENANCE PACKAGES

  • Standard Cover

  • $?
  • Our bronze package offers standard protection and is particularly popular with small businesses.

     

    • Breakdown 24/7
    • Legal Inspections Covered
    • Preventative Visit
    • Call Out Costs Included
    • Labour Costs Included

POPULAR
  • A Little Extra Protection

  • $?
  • Our silverpackage gives you that little bit more protection when you need it.

     

    • Breakdown 24/7
    • Legal Inspections Covered
    • Preventative Visit
    • Call Out Costs Included
    • Labour Costs Included
    • Up to 100 + VAT Spare Parts

  • Complete Peace of Mind

  • $?
  • For reliability and complete peace of mind, our gold package is the one for you.

     

    • Breakdown 24/7
    • Legal Inspections Covered
    • Preventative Visit
    • Call Out Costs Included
    • Labour Costs Included
    • Spare Parts Included

*Customised and bespoke packages available upon request

For your free site survey, call us on 01254 277999