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Case Study

Zaap Thai

Categories: Air Conditioning & Ventilation | Commercial Kitchens | Refrigeration & Cooling

Key Facts

Name:Zaap Thai

Location:Lilcoln Square, Manchester

Size:160 Guest Restaurant

Type:Commercial Kitchen, Cold Rooms, Bar Infrastructure, and Air Conditioning Installation.

Project Requirements

Zaap Thai needed a full-service solution that could handle the operational demands of a high-volume, high-energy dining space. The Manchester location, their largest site to date, was designed to mirror the energy and pace of Bangkok’s street food markets, so the infrastructure had to support a large, varied menu served quickly and consistently. A major priority was the creation of a high-efficiency commercial kitchen capable of delivering complex dishes simultaneously, from stir-fried mains and grilled skewers to small plates and desserts.

Cold storage was another essential requirement, as the kitchen team needed to store a wide range of fresh produce, meats, sauces, and prepped ingredients in bulk. These items had to be kept at precise temperatures to maintain safety and quality throughout the day. The bar also needed to support a busy drinks service with Thai beers, cocktails and mocktails being a prominent part of the dining experience.

Environmental control was a further consideration. The internal climate had to remain comfortable during busy service periods, with effective cooling, heating and extraction tailored for the restaurant’s large footprint and high footfall. Finally, all of these systems needed to be integrated seamlessly within Zaap Thai’s distinctive interior design, which replicates the vibrant aesthetics of Thai street markets.

The Project

The kitchen was central to the success of the project, requiring careful design and planning to meet Zaap Thai’s pace and menu diversity. Acme’s ’s design team worked alongside Zaap’s operational staff to develop a layout that enabled fast, efficient service while supporting safe and practical working conditions. The space was engineered to allow multiple chefs to work side-by-side during busy service, preparing dishes that demand different cooking techniques without delay or disruption. The cooking line combined both gas and electric equipment, including wok burners for traditional Thai stir-fry dishes, flat grills and deep fryers for fried and grilled items, and combi ovens for versatility across menu sections. These were arranged for logical workflow, minimising the need for chefs to move between stations during service. Preparation areas were positioned to facilitate smooth movement between storage, cooking, plating, and cleaning, all while maintaining food safety standards.

The ventilation system was built to handle the output of a high-capacity kitchen. Heavy-duty extraction hoods with integrated filtration were installed to remove grease, odours and excess heat, allowing the kitchen to run continuously without causing discomfort to staff or customers. Dishwashing facilities were also factored in early, with commercial-grade units capable of meeting the high turnover of crockery and utensils needed throughout the day. All mechanical and electrical services were designed to fit the building’s layout and were coordinated with other contractors on-site. This ensured a smooth installation process and avoided the delays that often arise when systems are planned in isolation.

Cold storage was vital for Zaap Thai Manchester due to the scale and freshness of the ingredients used across their expansive menu. Acme delivered a comprehensive refrigeration setup, beginning with large-capacity walk-in cold and freezer rooms. These were constructed using food-safe, insulated panels and positioned for easy access by kitchen staff, ensuring that restocking and ingredient preparation could take place quickly during busy service periods. To complement the main cold rooms, upright and under-counter refrigeration units were installed at key locations within the kitchen. This allowed chefs to access perishable items without having to leave their stations, which in turn reduced service times and improved kitchen flow. The entire refrigeration system was supported by digital temperature monitoring with built-in alerts, providing peace of mind for food safety compliance and helping to protect against stock loss.

Together, these installations created a fully integrated refrigeration network that ensures fresh ingredients are kept at safe temperatures at all times, ready for immediate use during even the busiest trading hours.

The bar is a focal point for Zaap Thai’s dining experience, offering a menu of Thai beers, cocktails and mocktails that match the energy of the food offering. Acme was responsible for delivering a functional and durable bar system capable of supporting high volumes of drink orders with minimal downtime.

Custom stainless steel counters and sink units formed the structural base, built to withstand continuous use while also maintaining a clean and professional appearance. Under-bar refrigeration was included to store bottled drinks and mixers within arm’s reach of bartenders, ensuring fast and efficient service. Ice machines and glasswashers were integrated into the back-bar area, enabling staff to maintain a consistent flow of fresh glassware and drinks throughout peak times.

The full bar setup was configured to align with Zaap’s signature aesthetic, with all equipment and storage elements concealed or integrated into the vibrant, street-style interior. This ensured the bar could function smoothly without detracting from the customer experience.

Maintaining a comfortable internal climate was a major part of the brief, given the size of the venue and the anticipated customer footfall. Acme provided a full air conditioning and ventilation solution tailored to the unique needs of the space. The front-of-house areas were fitted with split air conditioning systems, which were zoned to account for changes in occupancy throughout the day. This zoning allowed for efficient energy use without compromising comfort. In the kitchen, the ventilation system was configured to remove heat and humidity from the cooking areas while supplying fresh air to ensure a safe and workable environment for staff. The installation complied fully with DW172 guidelines and was design to suit the structural layout of the building and risers.

Noise and airflow were carefully considered during the design and installation process. Acme implemented noise-dampening measures and airflow controls to ensure the systems operated discreetly and did not disrupt the atmosphere in the dining area. Control panels were also fitted to give the management team full oversight of internal temperatures and ventilation settings, making it easy to adjust the system as required throughout the day.

We’re thrilled to be bringing Zaap Thai to Manchester. This is a city with a rich and diverse hospitality scene, and we’re delighted to be joining that fantastic community.

Outcome

The Acme team completed the project in line with the client’s opening date, with systems fully tested, commissioned, and signed off for use. Zaap Thai Manchester opened to the public on Thursday, 26 June, offering free dishes to its first 100 guests and receiving positive reception from customers and media alike.

Ban Kaewkraikhot, founder and executive chef at Zaap, said: “We’re thrilled to be bringing Zaap Thai to Manchester. This is a city with a rich and diverse hospitality scene, and we’re delighted to be joining that fantastic community. Our mission is to share our authentic flavours of native Thailand with the city – we want to transport guests to sunny Southeast Asia by providing an amazing and affordable menu where you can try something new each time.”

This project demonstrates Acme’s ability to deliver complex, multi-service installations for high-demand hospitality environments. From back-of-house kitchen design to customer-facing environmental systems, we ensured Zaap Thai’s flagship site in Manchester was fully equipped for operational success from day one.

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