Job Vacancies

Service Coordinator

The Acme Facilities Group are a leading long-established supplier of a diverse range of catering, refrigeration & air conditioning equipment and services. We operate in a competitive sector but have proven our credentials by providing our customers with a high level of service.

Main purpose of role

Main Objective: To effectively handle all incoming service tasks within a busy engineering department, ensuring that reactive service tasks are planned, distributed, and allocated to Service Engineers within specified regions.

Main Duties and Responsibilities:

1. Handle inbound and outbound calls for planned service call ensuring this is completed in a timely manner.
2. To plan and schedule work tasks for the Service engineers maximising efficiency and productivity.
3. Maintain Customer web Portals or similar systems with relevant updates
4. Ensure that all contract SLA’s and KPI’s are achieved.
5. Provided necessary update reports, handling queries and enquiries effectively and within agreed time scales.
6. Complete administration tasks associated with data entry, deciphering engineer reports and information ensuring accurate records are held.
7. To complete necessary paperwork to facilitate the smooth running of the department.
8. Ensures that company paperwork is collated, recorded so that accurate records can be maintained.
9. To complete necessary paperwork involved in the charging of customer accounts for services provided.
10. Liaise with multiple stakeholders, using a variety of communication methods professionally and with the highest of customer service.
11. Ensure Health and Safety is always followed and complied with at all times.
12. Participate in office weekend call out cover as and when required (rota basis).

General Responsibilities.

1. Must be willing to undertake training in order to assist personal development and help the growth of the business.
2. Be willing to assist customer’s enquiries and questions, adopting the highest standard of customer care. Be helpful and guide the customer to the relevant company department.
3. Use necessary company equipment to complete set tasks.
4. Ensure the best interests of the company are maintained.
5. Present a smart and professional image at all times.
6. Endeavour to work as part of the service team to achieve the objectives of the department.

7. Any ad hoc duties considered within your skills and competencies as defined by your line manager.

Key Skills and Capabilities

1. Dependability, reliability, and ability to produce work of high-quality displaying attention to detail and accuracy.

1. Ability to work as part of a team and individually.
2. Good personal organisational skills
3. Excellent inter personal skills.
4. Experience of working in a fast-moving environment.
5. Ability to prioritise work and multi task.
6. Strong I.T Skills – experience with standard Microsoft packages

1. Ability to use own initiative/skills/knowledge along with those of the team to deal with situations as they arise.

This a full time role Monday to Friday 08:30am to 17:00hrs (40 hours per week) – although flexible start times may be required. Includes participation on the weekend call handling rota for which a fully fixed fee is payable.

The Acme Facilities Group is an equal opportunities employer.